Staff Guides

Guide access follows department, rank, and capability.

Guides are no longer one-off downloads. Each handbook is versioned, acknowledged, tied to a role snapshot, and shown only to staff whose department, rank, and capabilities require it.

Guide Families

Operational handbook catalog.

GLOBALUniversal Staff Handbook

Conduct, official systems, privacy basics, tickets, mailbox, evidence, conflicts, time account, and communication boundaries.

Required for every active staff member

IASIntelligence & Security Handbook

Restricted access discipline, case reasons, audit review, redaction workflow, security escalation, and incident containment without exposing classified procedure details.

Requires IAS clearance

PATProduct & Technology Handbook

Release control, system status, change review, AI proposal handling, bot credential updates, deployment hygiene, and incident handoff.

Requires PAT membership

TASTrust & Safety Handbook

Reports, appeals, moderation records, evidence review, false-positive corrections, account safety, Roblox/Discord intake, and escalation thresholds.

Requires TAS membership

PACPeople & Culture Handbook

Applications, interviews, onboarding, role changes, training, conduct review, warnings, time corrections, offboarding, and Staff Register handling.

Requires PAC membership

CACCommunity & Communications Handbook

Announcements, newsletter, public statements, Roblox announcement checks, slideshow, advertising handoff, brand voice, and crisis communication.

Requires CAC membership

LACLegal & Compliance Handbook

Policy versioning, privacy requests, commercial terms, document control, lawful disclosure, retention decisions, and rights-request routing.

Requires LAC membership

FACFinance & Commercial Handbook

Billing, sponsorships, service catalog, vendor checks, commercial handoff, subscription support, and payment-risk escalation.

Requires FAC membership

Version Control

Required guide state.

GUIDE-GLOBAL-STAFFUniversal Staff Handbook v1.0Required before any staff-facing system access.

GUIDE-TAS-MODTrust & Safety Moderation v1.0Required before report, appeal, strike, ban, or correction actions.

GUIDE-PAC-HRPeople & Culture Handling v1.0Required before application review, Staff Register access, time corrections, warnings, or offboarding.

GUIDE-PAT-OPSTechnical Operations v1.0Required before release, AI proposal, bot credential, or status-publisher workflows.

GUIDE-CAC-PUBPublishing & Public Voice v1.0Required before announcements, newsletter, Roblox announcements, slideshow, or advertising workflows.

A4 Handbook

Universal Staff Handbook sample.

Vuplore

Internal Guide

Universal Staff Handbook

Required guide for all staff before internal tool access. This document is versioned, receipt-tracked, and tied to the staff member's role snapshot.

Guide IDGUIDE-GLOBAL-STAFF

Version1.0

AckRequired

1. Official systems

Staff work must happen through approved Vuplore systems. Private user, staff, ticket, moderation, account, platform, or legal information must not be moved to Discord, personal messages, external documents, or unapproved tools.

2. Access and capability boundaries

Department membership allows a console to load only when verified roles confirm active access.
Rank shows seniority. Actions still require explicit capability permissions.
Mailbox notices, document signatures, guide acknowledgements, and ticket actions are audit-relevant records.

3. Privacy and evidence

Evidence must stay in the ticket, case, or protected document flow. Staff may quote only what is necessary, redact unrelated personal data, and never publish internal evidence in public channels.

4. Required escalation

When unsure, staff must pause and request review from People & Culture, Legal & Compliance, Trust & Safety, Product & Technology, Community & Communications, Finance & Commercial, or IAS depending on the case.

5. Acknowledgement

By acknowledging this handbook, staff confirms that they understand the Code of Conduct, the official-systems rule, the confidentiality rule, and the duty to escalate uncertainty before acting.

Staff acknowledgement

Published by People & Culture

Department Guide Contents

Each handbook has concrete operating chapters.

TASModeration workflow

Ticket intake, context review, AI flag correction, report evidence, appeal checks, linked-account risk, enforcement proportionality, and written reasons.

PACPersonnel workflow

Application review, interview records, staff file creation, guardian handling, time account corrections, conduct concerns, warnings, promotion, and offboarding.

PATTechnical workflow

Change request, release note, monitoring, incident triage, credential rotation, AI proposal review, status publication, and handoff to IAS for suspicious activity.

CACPublishing workflow

Audience selection, review routing, public tone, Roblox filter check, newsletter test send, media rights, ad safety, and announcement archive.

LACCompliance workflow

Rights request verification, retention decision, policy update, document version, lawful disclosure, commercial wording, and cross-border transfer review.

FACCommercial workflow

Invoice handoff, service order, sponsorship review, vendor risk, payment issue, subscription state, refund routing, and budget approval trail.

Receipt

Downloads are not enough.

VERSIONEvery guide has a versionOnly changed guide versions require a new acknowledgement.

SCOPERole snapshot is storedReceipt records capture department, rank, and capabilities at time of acknowledgement.

BLOCKRequired guide blockers remainStaff cannot perform affected actions until required visible guides are acknowledged.

AUDITGuide editor is auditedEdit, publish, retire, and emergency update actions need actor and reason.