Vuplore platform rules and service terms.

1. Agreement and scope

By accessing or using Vuplore, creating a Vuplore ID, submitting a report, joining a Community Hub area, linking an external platform account, using staff systems, purchasing a paid service, or otherwise interacting with Vuplore services, you agree to these Terms and the documents linked from them.

These Terms apply to users, visitors, applicants, staff, contractors, volunteers, trainees, business customers, event participants, and any person acting through an account, platform identity, device, network, script, bot, integration, or API request. If you use Vuplore for an organization, team, business, or community, you confirm that you are authorized to bind that organization for the activity you perform.

2. Additional documents

The Privacy Policy, Commercial Terms, Imprint, Staff Code of Conduct, department guides, product-specific rules, ticket instructions, safety notices, order terms, and in-product disclosures are incorporated where they apply. A specific product, paid order, staff workflow, or platform integration may have stricter rules than these general Terms.

If two documents conflict, the more specific document controls for that service or action, unless mandatory law says otherwise. Staff-only procedures are not public operating promises; they define internal handling and may be updated to protect users, security, legal compliance, and platform integrity.

3. Definitions

"Vuplore" means the Vuplore websites, applications, APIs, backend services, official communication systems, support systems, staff tools, department workspaces, integrations, hosted events, documents, and commercial services operated under the Vuplore brand.

"Vuplore ID" means the account identity used to sign in, receive official notices, link platform accounts, submit certain reports, access staff tools, or use protected services. Legacy SREC IDs may be migrated into Vuplore IDs under a separate migration process. "Content" means messages, attachments, files, images, videos, reports, tickets, profile data, names, evidence, documents, code, feedback, or any other material submitted to Vuplore.

4. Account eligibility

The general minimum age for a Vuplore ID is 14 unless a service, law, platform rule, commercial product, staff role, or safety requirement sets a higher minimum. Users under 18 may use age-eligible services only where a parent or legal guardian has reviewed and agreed to the applicable Terms and Privacy Policy.

Staff access, paid work, sensitive tools, commercial orders, certain communication features, security workflows, and legal documents may require a higher age, identity review, guardian acknowledgement, written approval, or a signed contract. Vuplore may refuse, restrict, or remove access where eligibility cannot be verified.

5. Account security

You must provide accurate account information, keep credentials secure, and promptly update incorrect or outdated information. You must not share passwords, one-time codes, authenticator secrets, recovery codes, session cookies, staff credentials, API keys, private integration secrets, or any credential-like material with another person.

You are responsible for activity performed through your account, device, linked identity, or session unless you can show that the activity resulted from unauthorized access not caused by your breach of these Terms. Vuplore may require email verification, authenticator-app 2FA, bot checks, platform OAuth, ownership proof, recovery review, or staff approval before sensitive actions are allowed.

6. Identity and platform linking

Vuplore may support linking with Roblox, Discord, War Thunder, Steam, or other platform accounts. Linking may use OAuth, platform APIs, bot lookup, user-selected matches, ownership proof, verification codes, or manual staff review. You may link only accounts that you lawfully control or are authorized to represent.

Linked platform data may be used for ownership proof, ticket routing, appeals, moderation context, safety review, ban-evasion detection, event access, account recovery, service personalization, and product eligibility as described in the Privacy Policy. External platform rules, outages, moderation, display-name systems, filters, account status, and API limits remain outside Vuplore's control.

7. Official support and tickets

Private account, moderation, ban, appeal, privacy, billing, platform-link, staff, safety, security, and personnel matters are handled only through official Vuplore support, ticket, mailbox, or department systems. Staff must not provide private case information through Discord DMs, unofficial messages, public channels, personal accounts, or third-party platforms that are not approved for that case type.

Reports and support requests may be submitted with a Vuplore ID, platform OAuth, or another approved identity method depending on the service. Roblox and Discord reports may use platform identity where supported. War Thunder and Vuplore-native requests may require a Vuplore ID or sufficient ownership proof. If you want a two-way ticket chat with staff, you must use a Vuplore ID.

8. Evidence and case submissions

You must submit truthful reports and relevant evidence only. You must not submit forged evidence, edited screenshots without disclosure, malicious files, unnecessary personal data, passwords, one-time codes, payment card numbers, private authentication secrets, or content you are not allowed to share.

Evidence may be scanned, restricted, redacted, preserved, attached to a case, or escalated to authorized staff where necessary. Submitting a report, appeal, or request does not guarantee a specific outcome, processing time, response, refund, action against another user, or reversal of an enforcement decision.

9. Community Hub

Community Hub public channels are shared spaces. Public-channel messages, attachments, link previews, profile visibility data, reports, and related metadata may be processed for service operation, safety, abuse prevention, child-safety risk, moderation, legal compliance, and audit accountability.

Community Hub direct messages are true end-to-end encrypted by default. Vuplore does not add server-side recovery, staff reading, AI reading, moderation reading, or post-event decryption paths for DM message bodies. Participants remain responsible for what they send, and illegal content remains prohibited even where Vuplore cannot read message bodies.

10. AI and automated safety systems

Vuplore may use automated systems, AI assistance, rule engines, malware checks, upload checks, abuse classifiers, duplicate detection, rate limits, and staff review workflows to protect services and triage reports. Automated output is not always final and may be reviewed, corrected, escalated, or ignored by authorized staff depending on the case type.

AI and automated systems must not be used to bypass true end-to-end encryption or access protected DM bodies. Where automated systems flag public content, tickets, standard uploads, or account activity, Vuplore may use the result for moderation, security, legal compliance, child-safety review, and system protection.

11. Acceptable use

You must not misuse Vuplore services. Prohibited conduct includes harassment, threats, hate abuse, slur abuse, sexual exploitation, child-safety risks, grooming, illegal sexual content, non-consensual intimate content, self-harm encouragement, doxxing, privacy violations, impersonation, fraud, ban evasion, account theft, malware, credential phishing, spam, scraping where not permitted, automated abuse, payment abuse, platform manipulation, and attempts to bypass security controls.

You must not use Vuplore to attack, overload, scan, scrape, reverse engineer, tamper with, probe, or exploit private endpoints, staff systems, API routes, upload flows, identity systems, tickets, security tools, restricted consoles, bots, databases, or integrations unless Vuplore gave you explicit written authorization for a defined security test.

12. Child-safety and illegal content

Child sexual abuse material, grooming, sexualized content involving minors, sexual extortion, trafficking, credible threats, terrorism support, and other illegal or severe harm content are strictly prohibited. Vuplore may block rendering, preserve evidence, restrict accounts, escalate internally, report to the competent authority where required, and cooperate with lawful requests.

Do not upload, forward, download, redistribute, or "test" illegal content. If you encounter suspected illegal content, report it through official channels and do not share it elsewhere.

13. Moderation and enforcement

Vuplore may warn users, remove content, restrict features, require verification, unlink platforms, lock accounts, deny appeals, suspend access, ban accounts, preserve records, limit uploads, remove staff access, revoke commercial access, or apply network restrictions when needed to protect users, staff, systems, legal obligations, or platform integrity.

Enforcement actions may consider severity, intent, context, user history, linked identities, evasion signals, platform records, safety risk, staff notes, and evidence quality. Some emergency or security actions may be applied before full review when delay would create risk.

14. Appeals and corrections

Where a decision is appealable, the available appeal path will be shown in the relevant service, ticket, or notice where practical. Appeals must be truthful, relevant, and submitted through official channels. Repeated abusive appeals, forged evidence, harassment of staff, or evasion attempts may reduce access to appeal channels.

Vuplore may correct obvious clerical errors, identity-link errors, ticket-routing errors, or moderation record mistakes when verified. A correction does not necessarily remove lawful audit records or historical security records.

15. Account deletion and retention

You may request account deletion or data review through official channels. Vuplore may use a delayed deletion window to prevent accidental loss, fraud, evasion, or irreversible deletion during open cases. Login during the waiting period may reactivate an account where the service states that behavior.

Deletion may not remove records that must be retained for legal compliance, tax, accounting, security, child-safety, moderation integrity, staff records, dispute handling, abuse prevention, or audit accountability. Some records may be anonymized, restricted, or separated from active profiles instead of fully deleted.

16. Services and availability

Vuplore services may change, pause, migrate, rename, or discontinue. Limited-release, beta, staff-only, preview, or internal systems may be unstable or restricted. Vuplore works to operate reliable services, but no service is guaranteed to be uninterrupted, error-free, permanently available, compatible with every device, or free from all security risk.

Vuplore may perform maintenance, rate-limit traffic, block suspicious requests, change APIs, update bots, remove features, reset test data, or disable integrations to protect service stability, legal compliance, and user safety.

17. Paid services and commercial products

Paid features, subscriptions, hosting, premium communication features, events, support packages, tools, digital products, or business services are governed by the Commercial Terms and any order-specific terms shown before purchase. Pricing, renewal, support level, cancellation, storage, upload limits, refund conditions, withdrawal information, taxes, and payment provider terms may differ by product and region.

Commercial access may be suspended or ended for non-payment, chargeback abuse, violation of these Terms, legal requirements, platform restrictions, or security risk. Paid access does not create a right to violate safety rules, bypass moderation, access staff-only systems, or preserve content that must be removed.

18. Advertising and sponsored placements

Vuplore may display first-party sponsor placements, service announcements, or commercial notices. Personalized advertising, third-party ad scripts, cross-site tracking, or ad-network cookies require an approved consent and vendor model before being enabled.

Advertisers, sponsors, and partners must not require Vuplore to disclose private user data, staff records, ticket contents, protected messages, or confidential operational data except where a lawful agreement and privacy basis allow it.

19. Intellectual property

Vuplore names, logos, interfaces, documents, code, service design, brand assets, generated templates, internal tooling, and proprietary workflows belong to Vuplore or its licensors. You may not copy, modify, distribute, sell, impersonate, or misuse Vuplore assets except where the service or written permission allows it.

Third-party names, brands, games, and platform assets remain property of their owners. Vuplore is not Roblox, Discord, Gaijin, Steam, or any other platform provider unless a page expressly says otherwise.

20. User content license

You keep ownership of content you lawfully submit. You grant Vuplore a worldwide, non-exclusive, royalty-free license to host, store, display, transmit, reproduce, modify for formatting, resize, transcode, scan, moderate, translate, archive, export, and otherwise process your content as needed to provide, secure, support, improve, and enforce the service.

This license ends when the content is deleted from active systems, except where retention is needed for backups, legal compliance, disputes, safety, audits, reports, staff records, or legitimate security purposes. Feedback, suggestions, bug reports, and ideas may be used by Vuplore without compensation or obligation.

21. Staff and internal access

Staff access is a limited, revocable privilege governed by the Staff Code of Conduct, department guides, role permissions, contracts, training acknowledgements, and audit requirements. Staff must use official systems and may access user data only for legitimate work.

Users must not impersonate staff, claim false authority, request staff-only data, solicit staff credentials, or encourage staff to move private cases into unofficial channels.

22. Security restrictions

Vuplore may restrict access by account, device, IP, hashed network signal, session, linked identity, platform account, payment state, bot signal, rate limit, geographic signal, or other risk indicator. You must not evade restrictions, use alternate accounts to bypass enforcement, interfere with security tools, or help another person bypass restrictions.

Unauthorized access attempts, malformed requests, credential attacks, API abuse, scraping, route probing, and automation against protected systems may be logged and may lead to account restrictions, network blocks, evidence preservation, and legal escalation.

23. Third-party services

Vuplore may link to or integrate with third-party services. Those services are governed by their own terms and privacy policies. Vuplore is not responsible for third-party outages, moderation decisions, filters, account bans, payment systems, API limits, data handling, or security incidents unless mandatory law says otherwise.

You must follow the rules of any external platform you use with Vuplore. If platform rules require Vuplore to remove, restrict, or change an integration, Vuplore may do so without prior notice where necessary.

24. Disclaimers

Vuplore provides services with reasonable care, but services are provided "as is" and "as available" to the maximum extent permitted by law. Vuplore does not promise that services will meet every expectation, detect every violation, prevent every harmful act, recover every lost message, or remain compatible with every external platform.

Nothing in these Terms limits rights that cannot be limited under mandatory consumer, data protection, employment, or liability law.

25. Liability

Vuplore is liable only as required by applicable law and any product-specific terms. To the extent allowed by law, Vuplore is not liable for indirect losses, loss of profit, lost opportunities, loss of data caused by user error, external platform decisions, third-party service failure, unauthorized account use caused by credential sharing, or misuse of the service by another user.

Users are responsible for backing up content that they need outside Vuplore and for keeping their devices, accounts, passwords, and recovery methods secure.

26. Applicable law and venue

These Terms are governed by the law applicable to the Vuplore operator named in the Imprint, subject to mandatory consumer protection and data protection rights that cannot be waived. If a court, regulator, or law requires a different rule for a user in a specific region, that mandatory rule applies only to the required extent.

Disputes should first be raised through official support or legal contact channels so Vuplore can identify the account, service, issue, and requested remedy.

27. Changes and notices

Vuplore may update these Terms when services, laws, risks, providers, business models, or internal systems change. Material changes are announced through official channels where practical. Non-material corrections, security updates, formatting changes, or legal clarifications may take effect immediately.

Continued use after an update means you accept the updated Terms for future use. If you do not agree, you must stop using the affected service and may contact support about account closure or data rights.

28. Contact

Questions, support requests, privacy requests, appeals, commercial issues, and legal notices must be submitted through the official Support Center or the contact listed in the Imprint. Do not send passwords, one-time codes, payment card numbers, or unnecessary personal data.